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Volunteer for the Childline Schools Service

NSPCCChildLine Schools Service Summary

Research undertaken by the NSPCC has shown that the majority of children who contact ChildLine for advice, information and support are over 11 years old.  However, we know that the majority of children on the child protection register are under the age of 11.

The ChildLine Schools Service focuses on primary school children, with a particular focus on 7-11 year olds.  Our aim is to visit every primary school in the UK at least every two years.  By focusing on our three main objectives as outlined below, we aim to reach every primary school in the UK and start a societal change that will bring about a long term reduction in child cruelty.

• To ensure children have an understanding of abuse in all its forms, including bullying, and an ability to recognise the signs of abuse.
• To ensure children know how to protect themselves from all forms of abuse.
• To make them aware of how to get help and sources of help (including ChildLine). How does it work? The ChildLine Schools Service delivery model involves two stages of working with children. The first stage is an assembly which covers:
• definitions of all forms of abuse
• places to go for help
• introduction to ChildLine.

The second stage which happens approximately 1-2 weeks later is an interactive classroom-based workshop. This is our opportunity to work more closely with the children and reinforce the messages given in the assembly. We will ensure that head teachers / principals are briefed on the content of the delivery and teachers are present so that they can continue reinforcing the safeguarding messages with the children.

ChildLine Schools Service Programme Volunteer


To deliver the ChildLine Schools Service to primary school children, with a focus on  seven to 11 year olds, using the agreed Assembly Presentation and Classroom Workshop, in order to increase children’s understanding of abuse (including bullying), how to protect themselves and what help is available to them.

Main Activities:

• Working in pairs to deliver 30 minute assemblies and  60 minute classroom sessions to children
• Working within child protection guidelines (full training will be given)
• Updating records on the IT system of the work that is completed
• Staying in contact with the local Area Coordinator and other volunteers
• Fitting the work in schools around other personal commitments
• Achieving the minimum of delivering in ten schools per academic year (This may include 2-3 visits per school)
• Meeting with Head Teachers and other school staff to talk about Schools Service and arrange dates / times for delivery of the Programme • Letting the Area Coordinator know what has been booked in • Taking part in regular training


Monday to Friday during academic term times and during the usual school day (9am – 3pm)

The ChildLine Schools Service requires a minimum commitment of deliveries into 10 schools over a twelve month period.

Personal attributes, experience and skills

Personal attributes
• Support of ChildLine’s values (courage, respect, protect and trust)
• An understanding of children’s issues
• Belief in equality and the empowerment of children
• Ability to work safely and with sensitivity within boundaries set out by the Schools Service
• Self confidence

• Being proactive with tasks that need doing, individually or with others
• Experience of working with children (helpful but not essential)
• Experience of talking to large and small groups of people (helpful but not essential)

• Being able to communicate and engage with  children
• Good communication and presentation skills
• Being able to work as part of a team and individually
• Basic IT skills – including use of and access to internet and email

Training and support

All volunteers will need to complete the initial assessed training for this role which will include 3 on-line modules and 2 ½  days face to face. After this volunteers will be provided with ongoing support and development by the local Area Coordinator and other volunteers who they will meet with on a regular basis.


NSPCC will provide expenses for public/transport and/or mileage costs incurred whilst undertaking training/delivery of the service.


• Volunteers will work in local communities and must have access to private or public transport to get to schools

Safeguarding Checks

This volunteering role requires an enhanced criminal record check – these include Access N.I. check for Northern Ireland, Protecting Vulnerable Groups (PVG) check for Scotland and an Enhanced CRB check for England. Volunteers will be asked to provide all relevant documents for the NSPCC to carry out these checks.

Many thanks to Janine Bonner ChildLine Schools Service Area Coordinator for providing this opportunity. Janine can be contacted on  07980 711 572

Are you interested in making a difference for children?  Volunteer for the ChildLine Schools Service:

If you have any concerns about a child or young person, you can call the NSPCC Helpline on 0808 800 5000 or visit Children and young people can call ChildLine confidentially on 0800 1111 or visit to speak to trained ChildLine counsellors online.

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